Orders

Can I change my order after placing it?

Yes — as long as your order is still processing. To request changes, please contact us within 48 hours of placing your order at contact@fayecreations.com or through the contact form on our website.
Once your order has been dispatched, we’re unfortunately unable to make any modifications.

Can I update my shipping address?

Yes — if your order hasn’t shipped yet. Please contact us as soon as possible to request a change.
Note: If you contact us outside of business hours (Mon–Fri, 9 am–5 pm AEST), we’ll do our best to respond within 48 hours. However, we cannot guarantee that the update will be processed before dispatch.
Once an order has shipped, FayeCreations is not responsible for incorrect shipping information entered at checkout.

Can I cancel my order?

Yes — as long as your order is still being processed.
To request a cancellation, please contact us within 48 hours of placing your order at contact@fayecreations.com or via the contact form on our website.

Once your order has entered the crafting stage, we’re unfortunately unable to make any changes or cancellations..

I didn’t receive an order confirmation — what should I do?

First, check your spam or junk folder. If it’s not there, please email us at contact@fayecreations.com with your full name and order details, and we’ll assist you promptly.

How can I track my order?

Once your bag has been shipped, you’ll receive an email with your tracking information.
You can also view your tracking details anytime by logging into your customer account on our website at FayeCreations.com.

Please allow up to 48 hours for the tracking link to activate after you receive your shipment confirmation.

Can I place a custom or special order?

Yes, we do accept custom and special orders.
Please email us at contact@fayecreations.com with the details of your request, and our Customer Care team will review your requirements and provide further information on custom order options and availability.

Payments & Security

What payment methods do you accept?

We accept all major secure payment options, including:

Visa, Mastercard, American Express

PayPal

Apple Pay, Google Pay

UnionPay

What if my order is flagged for fraud?

Occasionally, our system may flag an order for manual review to protect against fraud. If this occurs, your order may be placed on hold while we verify the payment details.

We may request:

Two forms of photo ID (e.g., passport or driver’s license)

A copy of your card or bank statement, showing your name, billing address, and the last 4 digits of the card used

Your personal information is handled with strict confidentiality and will be securely deleted after verification.

Order Processing & Delivery

Crafting Time

Each bag is handmade with care. Please allow 4 – 8 business days for crafting, depending on the bag's complexity.

Estimated Standard Delivery Times

Australia & New Zealand: 5–8 business days

USA & Canada: 8 –12 business days

Rest of the World:  8 –14 business days

Please note: These timeframes are estimates and may be affected by customs, holidays, or weather delays.
We always do our best to ship promptly and will keep you informed.

Need an update on your order? Just email us — we’re happy to help.

International Duties & Taxes

For Australian Customers

GST and shipping costs are calculated at checkout. No further fees will be charged.

For International Customers

We use a DDP (Delivered Duty Paid) delivery service, which means taxes and duties are covered for most countries. This ensures a smooth delivery experience without additional fees upon arrival.

If you’re unsure whether your country is included or have any questions regarding import charges, please don’t hesitate to contact us — we’re happy to assist, just contact us at contact@fayecreations.com.

Where will my order ship from?

Your order will be shipped from either our Australian studio or our overseas workshop, depending on your location and the item’s availability.
We carefully coordinate all shipments to ensure the fastest delivery possible — without compromising the care and quality that goes into every FayeCreations bag

Still Have Questions?

We’re here for you.
📧 Email: contact@fayecreations.com
🕒 Business Hours: Monday–Friday, 9 am–5 pm (AEST)

Thank you for choosing FayeCreations. We truly appreciate your support and trust in our business.